Transcript for: “Resolving Payment Issues” video. 

Slide 2 

Scholarship payments for McKay students are issued at least four times a year. Occasionally, payments 
for a few students enrolled in a private school are not generated, usually due to one of a few factors. 

Slide 3 

Along with checks (known as “warrants”), the McKay payment process also produces several reports for 
each school. Links to the school’s voucher report and private school payment report will appear on a 
school’s welcome page. A payment reconciliation report is also generated when necessary, providing 
brief descriptions of the reason student payments were not generated. 

Slide 4 

For example, a student listed as EPS was reported by school district personnel as being enrolled in a 
public school. Therefore no payment was processed for the student. 

Slide 5 

The Reconciliation Report may display “Parent name/ssn mismatch.” The report instructions explain 
several reasons for that code: when the SSN entered for a parent is the same as the student’s SSN, when 
one parent’s SSN is listed as the same as another parent’s SSN, or when the SSN entered is in an invalid 
format. 

Slide 6 

Information on student payments can also be found on the student’s payment tab. To locate this 
payment information, select the student from the “McKay Student List,” and click on the tab labeled 
“Payment” on the right hand side of the screen. Select the pay period you are interested in by using the 
drop down box. 

Slide 7 

The student’s Payment page contains a list of prerequisites for payment. Requirements that have been 
met or verified are indicated by a green check mark, and a red “X” indicates issues that prevent a 
payment from being generated. 

Slide 8 

Explanations for all issues are located on the same page; click on any issue to access its explanation. For 
example, a red check mark next to “Attendance and regular and direct contact verified” indicates that 
attendance verification for the student was not entered by the private school during the attendance 
verification window. 

 


Slide 9 

Many issues related to payments can be resolved by submitting the appropriate form and supporting 
documentation to our office. 

Slide 10 

If you believe a student has been incorrectly reported as enrolled by a public school, use a District 
Verification Form to confirm the student’s public school withdrawal date. 

In order to correct a discrepancy related to a parent’s SSN, use a Guardian Issue Form with a copy of the 
parent’s social security card and/or other appropriate documentation. 

For issues related to student attendance, use a Scholarship Issue Form along with attendance records. 

For more information on these forms and the supporting documentation necessary, see the technical 
assistance section of the School Choice website. 

Slide 11 

Occasionally, payment for a student is received, but it is not for the expected amount. Consider these 
questions—was the Student Fee Schedule entered properly? Is the student’s grade level recorded 
correctly? Contact your regional manager for assistance. 

Slide 12 

If you find that your school has received a scholarship payment in error, it is your responsibility to return 
the funds to the School Choice office promptly. The first school that the student attends for 10 days 
during each payment period is eligible for payment. 

Schools that fail to return funds to which they are not entitled may forfeit eligibility to participate in the 
McKay Scholarship Program. 

Slide 13 

While many payment issues can be corrected, some issues, such as enrollment and intent deadlines, are 
set by statute. No exceptions to statutory deadlines can be made by our office. 

Requests related to outstanding or unresolved payment issues must be submitted, along with the 
appropriate documentation, by June 1st each year. No payment requests after June 1st can be accepted. 

Slide 14 

For more information on this topic, contact our office at 800-447-1636 or email us at 
schoolchoice@fldoe.org.